Customer support FAQs

We're here for you when you need us - below are some of the answers to possible queries to get you started.

Your satisfaction is important to us. Our dedicated sales teams are always your best port of call in the first instance, with advisors ready to take your call Monday to Friday from 08:00 to 18:00. We run a fully integrated organisation, so our teams have access to full product information, delivery times and logistics fulfilment information to answer your query. And if we don’t know, we'll work hard to find out and always keep you in the loop.


If something goes wrong, we'll always try to make it right. Your full terms and conditions can be found in our Terms & Conditions for Customers or through your Antalis contact. If you're not happy with any element of our service then please get in touch immediately. We know you rely on us, and we want to ensure we're your trusted partner for every aspect of your delivery.

To ensure our mutual protection, please make sure all goods are in the right condition before accepting delivery - particularly if a third party is carrying out deliveries on our behalf.

If you spot a problem, please write down your reservations on the delivery note concerning:

  • The condition of the goods or packaging: deteriorated, soiled, crumpled, chipped, wet, slashed, etc.
  • A difference in quantity (weight or amount).
  • A product error.

It may also help to take photos before signing the documentation. Once this is done, get in touch with your normal Antalis contact straight away and we'll work with you to rectify the issue.

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