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Benefits of working with us online
Information at your fingertips!
A wealth of information just a few clicks away, saving you time and making your order process so much easier.
Take a look at some of the benefits and time saving features online ordering gives you.
Benefits to help you
Check the latest stock availability and your prices at the click of a button, so that you can be sure that the product is available before ordering.
Add frequently ordered items to your favourites, which can be easily accessed from the menu at the top of every screen, to speed up ordering.
You can save repeat orders in your saved carts, which can be accessed from the menu at the top of every screen, to speed up repeat ordering.
After placing an order, you will see an on screen order confirmation that will inform you of the contents of your order and the expected delivery date. This will also be emailed to you.
You can order samples of selected items online, and have them delivered direct to you or your client.
All orders your company place with Antalis are available to view in order history. If you place the order online, then the orders will be there instantly showing you who placed the order. You can also export your orders into excel so that you can create your own spend reports.
From order history you can see and print a copy of the signed despatch note, so that you know who signed for the delivery and when.
You can set up multiple people in your organisation to order from Antalis online. You have the ability to manage these users yourself giving you full control over who orders from Antalis.
You can set online spend limits to users, either cost per order, cost over a period of time or a combination of both, to give you full budget control on spending with Antalis.
You can add new delivery addresses for immediate use either in the My Profile section or in the shopping cart, no waiting for our sales team to set the address up.
Next steps
System to system ordering
We have built links to the most common office reseller and print estimating systems, allowing you to order from Antalis, directly from your electronic procurement programme.
If you would like to know more or are interested in setting up, please email us at e-business@antalis.co.uk and one of our support team will get in contact with you shortly.
Take a look at the features and benefits below or download a brochure from the bottom of the page.
Benefits
Connectivity
To Antalis through your internet connection, so no new connectivity costs.
Auto Booking In
Allows your system to auto book the order acknowledegment into your warehouse, to speed up transfer when the goods arrive, reducing time and cost.
Invoices and Credits
Allows your system to automatically collect and process invoices and credits, no processing of manual invoices and credits, saving your admin team time.
Product and Price Files
Depending on the system that you have, Antalis can provide price files in the correct format and where supported, these can be collected automatically.
Live Stock Checks
Check the stock availability before ordering, ensuring you can give your customers a guaranteed delivery.
Orders and Acknowledegments
Send your purchase order and receive acknowledegments electronically in your system, giving you the confidence that your order has been placed.
Functionality supported by system
Office Reseller Systems
| Stock Checks | Orders & Acknowledgements | Auto Booking In | Invoices & Credits | Product & Price Files | |
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| PRIMA |
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Print estimating systems
| Stock Checks | Orders & Acknowledgements | Auto Booking In | Invoices & Credits | Product & Price Files | |
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| SHUTTLEWORTH |
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Next steps
Online ordering
Help videos and FAQ's
Help and FAQ's
Below you'll find a selection of videos and FAQ's which will help you with all apsect of working with us online or via system platforms.
Help videos
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Frequently asked questions
Online ordering FAQ's
When you search for an item on the website the price first shown is the list price. To view the actual price you pay for an item enter the quantity you require in the box marked QUANTITY and click CHECK AVAILABILITY & PRICE. This will let you know if the goods are in stock and the price you pay per unit as well as the total line value.
To view and download the Technical Data sheet simply search for the item you want and when it appears click on the TECHNICAL DOCUMENTATION tab shown above the product description. Any Data sheets or specs will be shown here. To download documents from here simply click on the arrow.
We do keep some label templates on the website. To see if the one you need is there simply CLICK HERE to be taken to the templates that can be downloaded. If the one you require is not listed please EMAIL US letting us know which label template you need and we will endeavour to send it to you shortly.
Unfortunately, you cannot download invoices through the Antalis Website. If you need any copy invoices or have any questions about invoices please email credit_control@antalis.co.uk
Simply log on using the old email address that is set up on our website and your existing password. Once logged on click on MY ACCOUNT at the top of the page and then on the left hand side, underneath PROFILE click on INFORMATION. Find the email address field and enter your new email address. Click Confirm once you have entered it and the website will be updated with your new email address. Next time you log on you will need to enter the new email address and all order confirmations will go to this new email address too.
When you are set up on the website you are sent a password to use when logging on. You may wish to change this to something more memorable to you, helping you log on easier. To change the password simply log onto the website and click on MY ACCOUNT at the top cthe page. Next, click on PASSWORD which is listed under the PROFILE option. You will be taken to a page where you can change your password. Enter your new password twice to and click on Confirm. You will now be able to log onto the website using your new password.
System to system FAQ's
If you wish to order electronically with Antalis please email e-business@antalis.co.uk letting us know what system you have. If it is an existing system that we deal with we will provide you with all the account information you need as well as a product /price file for that system. You will then need to log a call with your software house asking them to set up your end with the information we have provided.
If you have a system that is able to collect the XML invoice files from Antalis you will need to log a call with your software house asking them to set up your end. You will also need to email e-business@antalis.co.uk letting us know you want this turned on so we can make sure it is switched on here and the invoices are created for collection.
If you want to update the pricing on your system email e-business@antalis.co.uk requesting an up to date Antalis Product/Price File and we will send one formatted for the system you have. If you need any help loading the file onto your system you will need to contact your software house. If your system can do auto updates you can log a call with your software house asking them to set this up and email us letting us know so we can make sure a weekly file is created for you to collect and import.
If you cannot find any Antalis items on your system please email e-business@antalis.co.uk letting us know the item you cannot see. We will then send you an up to date Antalis Product file which includes any missing items and can be loaded onto your system.
This is usually due to a difference between how you sell the item on your system and how you buy it from us. If the pack size at your end does not match the pack size at our end there can be issues with electronic orders. To stop this from happening, please upload the most up to date Antalis Product File to make sure the pack sizes at your end match the Antalis Pack sizes. If you do not have the most up to date file to hand please email e-business@antalis.co.uk and we will send one to you.
Sometimes, especially at busier times of the day, the order confirmation can take a few minutes to be sent to you. If you have not received anything within 15 minutes of placing the order please email e-business@antalis.co.uk and we will look into straight away.
Please email e-business@antalis.co.uk letting us know what it is and we will look into it to see if we can help.
