My order FAQ's

Below are answers to the most frequently asked questions relating to ordering with Antalis.

Placing my order

  • From the site, go to the "Products" section, then select and add products to your basket easily.
  • After logging in to your account, create a list of favourites to save time when reordering the same products in future orders.
  • After logging in to your account, you can also access your recent orders and find references in your online order history.
  • If you know the product references, you can go directly to "Order by reference". Enter the references and quantities, then click on "Add to basket".

1. If you know a product's reference, go directly to "Fast order" at the top of the e-Shop homepage.


2. Enter the references and quantities, then click on "Add to basket".


3. Click here to go to "Fast Order".

Please check the reference you entered. The product's reference may have changed, so we recommend using our search engine to search by keyword/name. You can also contact your sales representative.

You will receive a confirmation email for all orders on our site.
If you did not receive this email, please contact customer service.

Once you have confirmed your order, it is immediately processed to be delivered in 24 to 72 hours (depending on the nature of the products ordered). Therefore, you can no longer modify it from your "My account" area.
However, if you wish to modify or cancel your online order, contact us as soon as possible via "Contact us".

Remember to give us the online order number that you received by email.

To arrange a refund or discuss an issue with your order contact a sales advisor on 03740 600 4400.

Please contact us. You will receive a refund in the form of credit on your account.


In accordance with our Terms and Conditions of Sale, return costs may be deducted depending on the reason for order cancellation.

Interfacing with your management software

You should download the price list. This price list comes in 3 different formats : .XLS (Excel) .TXT (text) or .CSV.

It's up to you to determine the format you want for your price list.
The discount grid is provided in PDF format only. This includes all the discounts you have received from our sales team plus a default offer on all the products that you have never ordered.

The price list must be downloaded in text format : .TXT for the following software packages:

  • Ecoffi MasterPrint
  • Gamsys Partner
  • Rhapso Graphisoft
  • Volume Software Prosper

 

For Cadratin, AGB Softwares recommends downloading in .XLS (Excel)
The "Price List" file is compatible with Ecoffi, Gamsys, Graphisoft, AGB software, Volume Software and Aire Informatique products.

The price list must be downloaded in text format : .TXT for the following software packages:

  • Ecoffi MasterPrint
  • Gamsys Partner
  • Rhapso Graphisoft
  • Volume Software Prosper

 

For Cadratin, AGB Softwares recommends downloading in .XLS (Excel)

The "Price List" file is compatible with Ecoffi, Gamsys, Graphisoft, AGB software, Volume Software and Aire Informatique products.
Your Antalis support service is available to answer any price list integration questions you may have for your software package.

Antalis.co.uk is compatible with the latest generation of browsers. Problems may occur with older versions of Safari.


The ecommerce support team recommends using one of two high-performance browsers : Google Chrome (for PC and Mac) or Firefox (for PC and Mac).


Here are the links to download them :

 

Didn't find the answer to your question?

Click here to contact us, give us a call or email contact@antalis.co.uk